zuma Privacy Policy
This page describes what we collect when you use zuma and how we keep that data protected. We take your privacy seriously. Every piece of information you share with us—from your name and email to your payment details—is encrypted and stored securely on our servers.
We at zuma operate an online gaming platform available where local law permits. Our service includes live-dealer tables, sportsbook coverage, and slot games. To deliver these services safely, we need certain information from you. This policy explains what we collect, why we collect it, who we share it with, and what rights you have over your data.
If you have questions about how we handle your information, contact our support team or review the sections below. We also encourage you to read our terms and conditions and legal notice for a complete picture of how zuma operates.
What data we collect on zuma
When you create an account on zuma, we collect your full name, email address, phone number, and residential address. We also ask for your date of birth and a valid ID document—such as a national ID, passport, or driver's license. This process is called identity verification, or KYC (know-your-customer). We use it to confirm you are of legal age and to comply with local regulations.
If you deposit funds on zuma, we log your payment method—whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct bank transfer from mobile banking, local payment, online payment, or e-wallet. We do not store your full payment card or wallet details. Our payment processor handles that securely on their own servers. We store only a reference to your transaction.
We at zuma track your account activity. Every time you log in, place a bet, withdraw funds, or change your settings, we create a log entry with a timestamp. We also collect technical data: your device type, operating system, browser version, and IP address. This helps us identify security threats and troubleshoot technical problems.
How we use your data on zuma
We use your name, email, and phone number to operate your account on zuma. We send you transactional emails—confirmations of deposits, withdrawals, password resets, and account alerts. We do not send marketing emails unless you opt in. If you receive unwanted emails, you can unsubscribe at any time by following the link in the email.
Your identity documents and address on zuma are used only for verification purposes. We keep them in a secure folder separate from your account. We do not use them for marketing or share them with third parties without your consent or legal requirement.
Payment and transaction data on zuma help us detect fraud, process withdrawals accurately, and comply with financial regulations. We monitor account activity for unusual patterns—such as rapid withdrawals or logins from multiple countries in a short time. If we detect suspicious activity, we may freeze your account temporarily while we investigate. We will contact you to explain what we found.
Technical data—your device type, browser, and IP address—helps us improve zuma's performance and security. We analyze this data in aggregate form; we do not track individual users across the internet.
Your rights and our obligations on zuma
You have the right to access all data we hold about you on zuma. Contact our support team and request a data export. We will provide a copy of your information in a standard format within a reasonable timeframe. You also have the right to correct inaccurate data. If your address or phone number has changed, update it in your account settings immediately, or ask support to help.
You can request deletion of your data on zuma, with certain exceptions. We must retain your identity documents, payment records, and account history for as long as required by law—typically several years after account closure. We cannot delete data if a legal dispute is pending or if regulatory authorities have placed a hold on your account.
zuma data breaches and notification
If we discover a security incident on zuma that compromises your personal data, we notify you by email and SMS within a reasonable timeframe. We also report the breach to relevant authorities as required by law. We take all reasonable steps to prevent breaches through encryption, access controls, and regular security audits.
Third-party processors and international transfers on zuma
We at zuma may share your data with third-party service providers. These include payment processors, hosting providers, email service providers, and fraud-detection vendors. Each processor signs a data-protection agreement with us. They may only use your data to provide the specific service we request. We do not sell your data to advertisers or marketing companies.
Our servers and those of our partners may be located outside your jurisdiction. This means your data may be processed in countries with different privacy laws. We take steps to ensure your data receives the same level of protection regardless of location. If you have concerns about international data transfers, contact us before using zuma.
We at zuma may disclose your data if required by law. If a court issues a subpoena or a government agency requests information, we comply with that legal order. We may also disclose data to protect the security of our platform or to prevent fraud or illegal activity. In most cases, we notify you of such requests unless prohibited by law.
Children and account eligibility on zuma
Our zuma platform is not available to users under the legal age for gaming in their jurisdiction. We do not knowingly collect data from minors. If we discover that an account belongs to a minor, we close the account and delete associated data, subject to legal retention obligations.
Policy changes and contact on zuma
We may update this privacy policy from time to time. Material changes will be announced via email or in-app notification. Your continued use of zuma after such changes means you accept the new policy. If you do not agree with changes, you may request account closure.
Questions about your privacy on zuma? Contact our support team through the help section in your account. You can also reach us via email. We aim to respond to privacy inquiries within a standard timeframe. If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority in Jakarta, Surabaya, Bandung, Medan, or Semarang, depending on your location.
We at zuma remain committed to transparent data handling. Your trust is essential to us, and we work continuously to keep your information safe and secure.
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